HP Support Registration
We introduce here answers to frequently asked questions.
All display
Q1Does it cost?
A1
It's free.
Q2I registered by entering necessary information but didn't receive any e-mail.
A2
If you didn't receive the verification e-mail, please try the following.
・Check your spam folder.
*It often occurs especially when you are using Gmail accounts.
・Check the block senders.
Add the "kyowaoverseas.hp@d1.kyowa-ei.co.jp" to your safe sender list.
・Check your registered e-mail address is correct.
If the address is not correct, contact "support@d1.kyowa-ei.co.jp".
Q3I clicked the URL in the confirmation e-mail, but error messages appeared.
A3
This problem may occur when you double-click the URL.
However, registration may be completed.
Try to log in on the Login page by using the registered ID (e-mail address) and password.
Q4Can I change the registered information?
A4
Yes. You can change the information on the "Change registration details" page on the MYPAGE. To change the registered address, e-mail to "support@d1.kyowa-ei.co.jp".
Q5I forgot my password.
A5
Please reset your password on "Change password" page.
*You are required to enter the registered e-mail address.
Q6I forgot my ID (address).
A6
You are required to correct data. E-mail to us. "support@d1.kyowa-ei.co.jp"
Q7I have done the "Web support registration" on Kyowa's previous website. Can I still use them?
A7
You cannot log on our new website by entering the e-mail address and password registered on the previous website (before June 2014). Please do the "Web support registration" again on our new website.
Q8What can I do if I register as a member?
A8
The services for registered members are:
・Creating MYPAGE.
・Downloading various documents.
・Offering recommend information, exhibition information, campaign information, etc. via email.
*We do not send emails to members who do not live in Japan.
・Issuing and managing your purchased software licenses.
Q9How can I check your privacy policy?
A9
For details, click here.
Q10How can I subscribe to or unsubscribe from Kyowa's mail-magazines?
A10
On the "Change registration details" page on the MYPAGE, select the "Would you like to receive notifications by email?" radio button.
*We do not send emails to members who do not live in Japan.