We introduce here answers to frequently asked questions.

All display

Q1Is it possible to update the software?


Yes. Updates can be downloaded from the website.

Q2Microsoft terminated Windows XP support on Apr 2014, Can we use the Windows XP installed in EDX-2000A/B and EDX-3000A ?


Terminated support in Apr 2014 was Windows XP only that install in Personal computer.
Installed Windows XP in EDX-2000A/B and EDX-3000A is the one for built-in instrument, So you can use it without any problem after Microsoft terminated support.
However, please do not connect internet because of security issue.

Q3Please let me know how to download of software DCS-100A, DAS-200A, and PCD-30A. Also where can I find the "Serial number"


1.Please click download button.

2.Please log in when you already made HP support registration,
  make registration when you have not made HP support registration yet..

3. Please input serial number(Production number) and click Send button.
   Please check serial number listed below place.

【Serial Number Check】

 Single piece of Software : listed on packing box and warranty document.
 Accessory of hardware : Please input serial number of hardware.

Q4I’ve upgraded the DCS-100A software, but it won’t work. What can I do?


You must also upgrade the firmware of the equipment to the latest version.

Q5I couldn't download the latest version of the software DCS-100A. What can I do?


To download software:
(1) You need HP support registration. Register in advance, please.
(2) You need the product serial number. Check the product serial number of the product you purchased, please.

Q6What conditions for installing the DCS-100A software?


You need a measuring instrument, a PC compliant with the specifications required by DCS-100A, DCS-100A software (downloaded from our web site), and the install password provided with the shipped CD of DCS-100A.

Q7What is the License?


To offer more appropriate support to our customers, some of Kyowa's software requires license registration before using them.
To register a license, you are required to do the "Web support registration" on Kyowa's website.
For details, click here.

Q8What should I do to register a License?


Click the “License registration” to register a License, according to the procedure.

Q9I have registered the license keys for installing software. But I forgot which software I installed.


To customers who have done the "Web support registration," please log in on the MYPAGE and check your software on the "Your license List" page.